Terms & Conditions

1. Definitions & Scope

Questions on these terms? Contact our operations team at support@hulologistics.com.

"Company" means HULO LOGISTICS LTD. "Client" means any entity that enters a service agreement with the Company. "Shipment" means any cargo, freight, or consignment accepted by the Company for transportation, forwarding, or storage.

These Terms apply to all freight forwarding, cargo transportation, warehousing, and supply chain services provided by the Company. Acceptance of a quotation or placement of a booking constitutes acceptance of these Terms in full.

2. Liability Limits & Cargo Insurance

The Company's liability for loss, damage, or delay is limited to the lesser of the actual documented value of the shipment or the applicable limit under the governing international convention (CMR, Hague-Visby, or Montreal, as applicable to the mode of transport).

The Company does not provide cargo insurance as a default service. Clients are responsible for arranging adequate all-risk cargo cover prior to shipment. The Company can arrange insurance on the Client's behalf upon written request and payment of the applicable premium, subject to insurer acceptance.

The Company accepts no liability for consequential losses, loss of market, or indirect damages arising from delay or non-delivery, regardless of cause. Force majeure events — including port closures, customs holds, labour actions, and weather events — suspend the Company's performance obligations for the duration of the event.

3. Claims Procedures

All claims for loss or damage must be submitted to the Company in writing within seven (7) calendar days of delivery, or within fourteen (14) days of the scheduled delivery date in the event of non-delivery. Claims submitted outside these windows will not be considered.

Supporting documentation required with every claim: commercial invoice, packing list, bill of lading or airway bill, photographic evidence of damage (where applicable), and a written statement of loss. Incomplete submissions will be returned pending full documentation.

4. Payment Terms & Invoicing

Invoices are issued upon completion of each service or shipment leg, unless a standing credit account has been established in writing. Standard payment terms are net thirty (30) days from invoice date. Enterprise accounts with approved credit facilities operate under the terms stated in their signed service agreement.

Late payment attracts interest at eight percent (8%) per annum above the Bank of England base rate, accruing daily from the due date. The Company reserves the right to suspend active shipments and withhold cargo release for accounts in arrears exceeding fifteen (15) days.

5. Dispute Resolution

In the event of a billing or service dispute, the Client must raise the matter in writing to support@hulologistics.com within thirty (30) days of the invoice date. The Company will acknowledge the dispute within five (5) business days and provide a written response within fifteen (15) business days.

Disputes not resolved through direct correspondence within forty-five (45) days will be referred to binding arbitration under the rules of the London Court of International Arbitration (LCIA). The seat of arbitration is London, England. Proceedings will be conducted in English.

6. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. For matters not subject to arbitration, both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Multi-market clients operating under separate bilateral trade agreements should note that international convention rules (CMR, Hague-Visby, Montreal) take precedence over these Terms where applicable statute mandates it. HULO will identify the applicable convention at the time of quotation.

7. Amendments & Notification

The Company reserves the right to amend these Terms at any time. Clients with active service agreements will be notified by email at least thirty (30) days prior to any material change taking effect. Continued use of the Company's services after the effective date of an amendment constitutes acceptance of the revised Terms.

The current version of these Terms is always available at hulologistics.com/terms. Version history is maintained on file and provided upon written request to support@hulologistics.com.

For vendor onboarding queries or contract review requests, contact our operations team directly. Response within two business days during GMT operating hours.